ZOLL X Series Defibrillator

Keep your ZOLL X Series® defibrillator/monitor operating safely and reliably with annual Preventative Maintenance (PM) service OR a multi-year service contract. Certified biomedical technicians follow OEM-compliant service protocols to calibrate, test, and verify your equipment meets OEM specs for safety and performance.

Service Options

  • PM Cycle: Annual
  • Functions Test
  • Preventative Maintenance (PM)Learn More
  • Repair
  • On-Site PMs
  • Service ContractLearn More
Get Service See on MME

POSSIBLE REPAIR OR SERVICE NEEDS

Display of error messages (e.g., “NIBP Fault,” “Kinked Hose,” “CO₂ Fault”)
AC power connection issues
Worn or damaged handle
Cracked screen protector
Broken or unresponsive buttons
Inaccurate blood pressure readings
SpO₂ malfunctions
Inaccurate readings on any parameter, despite using the correct accessories
Loose, cracked, or damaged electrodes or sensors
Broken plastic screws at the USB port
USB port interference or failure
Persistent Low Battery warnings despite battery replacement
Device shutdowns during operation
Lag or slow response time (commonly due to full event logs)
Inconsistent performance of specialized parameters (e.g., IBP, SpCO, SpHb, PVI)
The therapy module is failing to charge or discharge properly
Accessories contributing to faulty readings (e.g., BP hoses, ECG cables, SpO₂ sensors)
Pacing function accidentally disabled (indicated by a “P” symbol with a red line through it)
Other miscellaneous issues

Preventative Maintenance for the X Series

  • Visual inspection to verify integrity of unit
  • Diagnostic check of device’s CPU
  • Testing of power supply system and internally housed battery
  • Testing of all device parameters to OEM specifications (IBP, SpO₂, EtCO₂, NIBP, Temperature)
  • Calibration of device functions to OEM specifications
  • Complimentary device cleaning
  • Confirm device passes self-test on startup
  • Confirm device passes electrical safety test
  • Test LED indicators and shock button for brightness and clarity
  • Test LCD display for full color visibility and absence of artifacts
  • Test audio output at low, medium, and high levels; verify Piezo alarm
  • Perform pacer test
  • Application of inspection sticker
  • Free return shipping
  • Full biomedical report for compliance and documentation

Service Contract For A Zoll X Series

  • Annual Preventative Maintenance
  • Full warranty coverage on parts + labor
  • Access to Asset Management
  • Automated, scheduled service
  • Access to replacement parts
  • Discounts on repairs
  • Report storage for audit compliance

Service Contracts do NOT include battery replacements, accessory replacements (such as cables, power cords, cases, etc.), excessive abuse, accidental misuse, neglect of handling, or acts of God.

Care Instructions

Use a protective case to prevent damage during transport or handling.

Use a breakout cable to protect the AC power port (breakout cables are cheaper to replace than the port).

Press buttons only with your finger—do not use ink pens or other objects.

Use compatible mounting equipment instead of hanging the device by the handle.

Keep BP hoses connected to the unit to prevent debris from entering the lines.

Clear out event logs as part of routine maintenance.

Allow ample slack in cables to prevent tugging on electrodes.

Route patient cables carefully to avoid tripping hazards or pulling the unit onto the patient.

Keep transducers calibrated and free of trapped air.

Ensure therapy and ECG electrodes are not expired or damaged.

Test battery packs regularly to ensure reliability.

Clean the device with a damp cloth; avoid abrasives and harsh solvents (e.g., acetone).

Remove the battery if storing the unit for more than 30 days.

Avoid storing or using the unit in oxygen-rich, flammable, or wet environments.

Do not immerse any part of the defibrillator in liquid.