Philips HS1 / OnSite AED Service and Repairs

Philips, one of the leaders in defibrillation technology, designed the HeartStart OnSite to guide you through treating a suspected sudden cardiac arrest victim, providing practical, real-time guidance through step-by-step voice commands and CPR guidance.

Keep your Philips HS1 or Onsite AED operating safely and reliably with annual Preventative Maintenance (PM) service OR a multi-year service contract. Certified biomedical technicians follow OEM-compliant service protocols to calibrate, test, and verify your equipment meets OEM specs for safety and performance.

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Service Options

  • PM Cycle: Annual
  • Functions Test
  • Preventative Maintenance (PM)Learn More
  • Repair
  • On-Site PMs
  • Service ContractLearn More
Get Service See on MME

Possible Repair or Service Needs

Issues with charging
Issues with powering on
Failed self test
Pads not detected or registering
Issues with delivering charge (shocking low or not shocking)
Beeping
Power button not working
Unit failed
Speakers not working or quiet
Shock button not flashing
Latch is broken

Preventative Maintenance for the Philips HS1 / Onsite AED

  • Visual inspection to verify integrity of unit
  • Diagnostic check of device’s CPU
  • Testing of power supply system and internally housed battery
  • Testing of all device parameters to OEM specifications
  • Calibration of device functions to OEM specifications
  • Complimentary device cleaning
  • Inspect for cosmetic damage
  • Confirm successful self-test completion
  • Run full rescue procedure simulation
  • Application of inspection sticker
  • Free return shipping
  • Full biomedical report for compliance and documentation

Service Contract for the HS1 / Onsite AED

  • Everything in Annual PM, AND:
  • Parts and Labor for all repairs and maintenance necessary to meet OEM requirements
  • Asset management via RAMS
  • Automated, scheduled service
  • Access to replacement parts

Service Contracts do NOT include battery replacements, accessory replacements (such as cables, power cords, cases, etc.), excessive abuse, accidental misuse, neglect of handling, or acts of God.

Care Instructions

Proper storage in climate climate-controlled area

Putting a case on the unit

Use only fingers to press buttons (not ink pens)