Philips FRx AED

The HeartStart FRx AED is a light-weight, rugged, reliable device that provides step-by-step voice instructions, CPR guidance and other patient-centered benefits to help responders feel confident when saving a life.

Keep your Philips HeartStart FRx operating safely and reliably with annual Preventative Maintenance (PM) service OR a multi-year service contract. Certified biomedical technicians follow OEM-compliant service protocols to calibrate, test, and verify your equipment meets OEM specs for safety and performance.

Service Options

  • PM Cycle: Annual
  • Functions Test
  • Preventative Maintenance (PM)Learn More
  • Repair
  • On-Site PMs
  • Service ContractLearn More
Get Service See on MME

Possible Repair or Service Needs

Issues with charging
Issues with powering on
Failed self test
Pads not detected or registering
Not ready for use
Issues with delivering charge (shocking low or not shocking)
Beeping
Shock button not flashing

Preventative Maintenance for the Philips FRx

  • Visual inspection to verify integrity of unit
  • Diagnostic check of device’s CPU
  • Testing of power supply system and internally housed battery
  • Testing of all device parameters to OEM specifications
  • Calibration of device functions to OEM specifications
  • Complimentary device cleaning
  • Verify the unit calls for pads to be installed
  • Verify the unit passes self-testing
  • Verify the unit displays a ready-for-use indicator after self-testing
  • Verify the unit runs through the rescue procedure
  • Application of inspection sticker
  • Free return shipping
  • Full biomedical report for compliance and documentation

Service Contract for the FRx AED

  • Everything in Annual PM, AND:
  • Parts and Labor for all repairs and maintenance necessary to meet OEM requirements
  • Asset management via RAMS
  • Automated, scheduled service
  • Access to replacement parts

Service Contracts do NOT include battery replacements, accessory replacements (such as cables, power cords, cases, etc.), excessive abuse, accidental misuse, neglect of handling, or acts of God.

Care Instructions

Proper storage in climate climate-controlled area

Putting a case on the unit

Use only fingers to press buttons (not ink pens)

Be gentle with older units