GE MAC 5500 & 5500 HD ECG

The MAC 5500 HD Resting ECG System is a premier ECG system, delivering advanced disease management capabilities through one of the industry-leading collections of algorithms and advanced networking.

ReNew Biomedical offers reliable and expert service for many patient monitors and ECG models. When sending in your ECG or monitor for service, please include any related accessories tied to the reported issue (e.g., batteries, power supplies, electrodes, etc) to help us fully diagnose and resolve the problem.

Need parts, disposables, or accessories? Visit our trusted parts and accessories partner for compatible components.

Service Options

  • PM Cycle: Annual
  • Functions Test
  • Preventative Maintenance (PM)Learn More
  • Repair
  • On-Site PMs
Get Service Shop On MME

Possible Repair or Service Needs

Issues with charging
Issues with powering on
Accessories not detected or registering
Inaccurate readings
Unit failed
Paper blank/faded
Not printing
Wrong date
ECG flat line
ECG not analyzing/not printing
Screen blank
Damaged
Keyboard not working

Preventative Maintenance for the MAC 5500 & 5500 HD

  • Visual inspection to verify integrity of unit
  • Diagnostic check of device’s CPU
  • Testing of power supply system and internally housed battery
  • Testing of all device parameters to OEM specifications
  • Calibration of device functions to OEM specifications
  • Complimentary device cleaning
  • Test accessory functions
  • Inspect for damage to the case
  • Application of the inspection sticker
  • Free return shipping
  • Full biomedical report for compliance and documentation

Care Instructions

Proper storage in climate climate-controlled area

Putting a case on the unit

Use only fingers to press buttons (not ink pens)

Be gentle with older units